Case Study: Management Development Programme atMillwall FCIntroduction:This piece of work started the process of building Millwall FC's profile as a business that prioritises Innovation, its Off Field Manager's and their Staff's development and in so doing delivers 'value for money' for its football public - in equal measure.
To achieve this Millwall FC's commissioned Innovations At Work to design a personalised programme built on the FAs 'Playing for Inclusion' programme. This approach focuses on delivering management development competencies driven by the Equality, Diversity and Inclusion (EDI) agenda - which prioritises people.
The work enambled Off-Field Managers managers to improve their thinking, actions and behaviours around EDI, whilst focusing on their roles as managers with specific responsibilities to manage people / teams, resources, projects and the football experience for the Public on a Saturday. The desired outcome was to deliver outstanding services to the communities that Millwall FC serves. Aim:To place Equality, Diversity and Inclusion as a central component to improving the performance of managers and their teams that work for Millwall FC. Approach:Three Modules to Maximise Performance for Off-Field ManagersModule 1: How to best maximise the performance of your staff and team?Objectives: As a result of this module Off-Field Managers will: ● Develop knowledge about how to assess a team's abilities; ● Better understand when to treat people the same and when to treat them differently; ● Review the importance of having 1 to 1 / Supervision meetings; ● Know which EDI questions work in 1 to 1s and which don't; ● Received guidance and a template to run meaningful 1 to 1s ● Understand how to operate a basic Performance & Appraisal System; ● Consider their future needs. Module 2: The importance of Off -Field managers being innovative and risk adverse when appointing new staff Objectives: As a result of this module Off-Field Managers will: ● Discuss what works for them when recruiting and selecting the best candidate; ● Compare Millwall's process with a 'good practice template'; ● Develop clarity between evidence and assertion; ● Provide examples of questions that work and others that put candidates off; ● Consider thei future needs. Module 3: The benefits of building and maintaining diverse teams Objectives: As a result of this module Managers will: ● Review how they introduce new members to the team; ● Review an Induction Checklist ● Consider the relationship between well managed teams and performance; ● Design performance targets using SMART objectives; ● Develop and practice using techniques and strategies to respond and where necessary challenge conflict; ● Review an example of a Grievance Procedure ● Consider their future needs. Each model is supported by a separate Manager's surgery time which encouraged Managers to review what would they need to turn the work they have undertaken into actions that make a difference at Millwall FC? |
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